All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner. Products lightly used can be exchanged only for a replacement or credit.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
If you have an item you wish to return for a refund or a credit, please refer to the table below:
| Purchase | Return Reason | Refund | Credit |
| Online，In store | My Item arrived Damaged/Faulty | Yes | Yes |
| Online，In store | I’ve tried the product and have changed my mind | No | No |
| Online，In store | My product is unused but I’ve changed my mind | No | Yes |
| Online，In store | I have received the wrong item | Yes | Yes |
| Online | I’ve tried the product and experienced an allergic reaction | No | No |
| Online | One of the items I ordered was missing | Yes | Yes |
| Online | I would like to return my item but I do not have any proof of purchase | No | No |