Refund policy
Returns Policy
We want you to love your purchase, but if you have changed your mind, you can return your item online or at Legends Boutique melbourne store. Please remember to provide a receipt or proof of purchase when returning your item.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
Change of Mind
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon purchase, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- Your rights under any applicable consumer law are additional to and not affected by Legends Boutique onliine ane offline return and exchange policy above.
Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.
Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
Sales to individuals who Legends believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.
If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.
We recognise that the option to return an unwanted item is important to our customers. To ensure a positive shopping experience for all customers and to prevent fraud, abuse and misuse of this policy, Legends may refuse to accept items returned for Change of Mind if we identify an unreasonable or excessive return pattern and may also restrict or refuse future transactions from such individuals.
30 Days Return
If you have changed your mind, we will offer a refund or exchange on most Items within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note that change of mind returns will not be offered for goods either marked as special price.
Proof of Purchase
Refunds, exchanges or other requests must be accompanied by any one of the following proof of purchase documents for change of mind:
- Original register receipt tax invoice (electronic or photograph will be accepted)
- Online Tax Invoice (order confirmations will not be accepted)
- Packing slip included in all online purchases and click & collect
- Original return/exchange receipt/gift receipt
- Legends Credit statement
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
Gift Receipts
If you are making a gift purchase we are happy to provide a gift receipt, just let our Team Member know you require one. Any returns made using a gift receipt will be refunded on Legends Gift card based on the original purchase value.
Return Tender
Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstances:
- where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund, otherwise a Legends Returns Card will be provided
- If the purchase was made by Gift Card, Award Points or a Gift Receipt is presented, a Legends Returns Card will be issued (unless otherwise required by law).
- If the purchase was made using a mobile payment or digital wallet service such as Apple Pay, AliPay, WeChatPay etc, the refund will be processed back to the mobile or digital wallet
Where a gift card, albeit Legends Group , was used to purchase goods or services, at the time of the refund a Legends Returns Card will be issued. Please note the expiry date of the gift card, as a replacement or refund will not be provided, unless required by law.
For online purchases where a multi-tender of a gift card or returns card and AfterPay is used, the refund will be provided as a Legends Returns Card in the first instance and then AfterPay for any remaining balance (unless otherwise required by law)
Legends Returns Cards and Gift Cards cannot be exchanged for a different brand, denomination or type of Gift Card or for another tender or discount.
How do I return a item?
Due to the nature of this product and specific transportation requirements, all returns made via Parcel Point or Australia Post must be in its original packaging. If you have opened the item and wish to return the product via post, please contact us. Alternatively you can return the product in Legends stores. Legends Returns Policy applies. Please note Parcel Point and Australia Post’s terms and conditions for the carriage of dangerous goods apply to this product.
[contact information ]
info@legendsboutique.com.au
Shop 2/8 Driver Lane, Melbourne, VIC, 3000, Australia.
If you have changed your mind, we will offer you a refund or exchange on most items within 30 days of purchase. Please note, we do not accept returns for Big & Bulky items.
Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the return policy
RETURN BY MAIL
Return by mail with Australia Post
Return through your local Australia Post post office with over 4,400 drop-off locations to choose from, open Monday to Saturday.
To return with Australia Post, make sure your item:
- Was purchased on Legends boutique
- Meets the above returns conditions (unless the product does not meet the consumer guarantees)
- Maximum size is 0.25 cubic metres with a maximum length of 105 centimetres. Maximum weight is 22kg.